Terms and Conditions

Roxies Bouncy Castle Hire Ltd

We are pleased you are interested in hiring one of our units. (The word UNIT in terms & conditions means any other inflatable or soft play if not a bouncy castle).

Please find your copy of the inflatable hire agreement printed below. (You will sign the original personalised copy at the time of your hire or on booking online. That document will be retained by ourselves) If you wish to cancel your hire because you do not agree with any of our terms, please contact us immediately, and we will cancel your booking for you as units unfortunately cannot be hired out without your acceptance of our terms.

TERMS AND CONDITIONS OF HIRE

These are the Terms and Conditions of Hire of Roxies Bouncy Castles Ltd, Please read these carefully you will need to signify that you acknowledge and accept these Terms and Conditions.

The company Roxies Bouncy Castles accept no responsibility for damage or Injury whilst our equipment is under hire to you. Please ensure the delivery driver has free and easy access to erect the bouncy castle or unit, onto a clean flat lawn. PLEASE be advised that if we arrive and there is insufficient space or the lawn is unsuitable (e.g. sloping or unclean) full payment still has to be made. Roxies Bouncy Castles Ltd reserve the right to cancel any booking at any time, Unsuitable or unclean space or in really bad weather (if more than a light shower or bad wind, we may cancel for safety reasons

Bouncy Castles are strictly for children under 14 years old. We do have adult Castles. Any Child taller that the inside wall is Not permitted to use the unit. Under NO CIRCUMSTANCES SHOULD ADULTS ENTER ONTO THE CHILDRENS CASTLE as this may result in damage to the castle. Unless the castle are for Adults.[PRODUCT39]Party Time Adult Bouncy Castle[/]
Please make us aware on arrival, of any services laid under the desired site, as we will not be held accountable for any damage to such services including drainage, gas, electrical and more. Our pegs are 360mm long.
Any damage will have to be paid for by the hirer named in our agreement.
The driver is to be paid upon delivery of the unit, Cash or Card
No signs are to be glued/taped or hung on the castles at all.
You the Hirer/supervisor are responsible for injury or damage occurring whilst the equipment is on hire to you and you are strongly advised to take our Public Liability Insurance covering the use of the Bouncy Castle/Units whilst it is on hire to you. Roxies Bouncy Castles will not accept any loss damage or injury caused on or by one of our units or inflatables.
You Must endure that there is adequate Supervision at ALL TIMES by a responsible person, when the castles/unit is in use. The castle cannot be left unattended,
If hired overnight, all accessories MUST to be stored indoors, and your garden must be secure. When not in use the castle is to be covered with the additional cover supplied by ourselves. Loss or damage must be paid for.
Children must remove their shoes before using the Bouncy Castle and children must be prevented from climbing up, sitting on the wall/barriers of the Castle.
No, Smoking, Food, drink, glasses, belts, sharp clothing, silly string, party poppers, and Pets are forbidden on all our units/bouncy castles, inflatables.
The Hirer named on booking, is responsible for the safe keeping of the Bouncy Castle and you WILL be charge for any damage caused to it or for any items missing from it on its return.
Equipment returned in a dirty condition will be subject to a cleaning charge. If children who have been face painted use the inflatables please wipe it clean, due to the makeup staining the unit.
All units are checked on delivery and your accepting, indicates acceptance of the castle as being in good clean safe condition.
Only our delivery driver in uniform, is authorised to Collect or Move the Bouncy Castle, and under no circumstances should any of the equipment be handed over to anyone other than our delivery driver in our uniform.
All hires that are in a private garden, delivery is between 7.30am and before 12 noon, collections start anytime after 6pm, if you are wanting later collections, it may be best to book overnight hire.
Colour of our Castles do vary. Graphics on the castles may be different from the photo, but themes will be what you ordered
On hardstand, for safety reasons we do use thunderbolts, these will leave a small hole the size of a pencil, Our pegs are 360 mm long. Please make sure you have permission from owner of ground. If a problem we can use sand bags.
Delivery area Must match your postcode of delivery, or your booking will be cancelled or maximum delivery charge will be applied.
Please make sure someone is at address to accept delivery, as we may not have time to return at other times. Charges will occur.
Extreme caution is to be taken with extension cables, and the blower. The blower is not to be covered by anything.
Do not bounce on the walls or front step, it is for getting on and off.
It is your responsibility to make sure the inflatable you choose will fit in a room or garden. Small rooms with low ceiling, you will need to choose a low height bouncy castle. If we turn up and the inflatable does not fit, you will still be charged for the inflatable, and we may not have the time to come back with a different inflatable. Extra Charges will apply if we have to return for any reason.
Venue hire's we will deliver at times requested, If we don't get your times via return email, when booking, we may not be able to delivery your inflatable and we may not be able to set up at times requested, or your booking will may cancelled.
If your item is to go through a building, e.g. house etc. we will not be responsible for any damage caused. please move all breakables and cover flooring and make a clear space for delivery drivers.
Ensure that people with Back or neck, or health problems do not use the inflatable.
Do not let people use the inflatable when it is being inflated and deflated.
If raining leave inflatable inflated and prevent use. Please used towels to dry base of castle before reuse, it will cause bubbling in the seams, do not be alarmed.
TURN OFF IN HEAVY WINDS, AND RAIN. If it is really heavy rain and winds over 24 miles per hour, we may have to cancel your booking due to health and safety regulations. We will contact you on the day if we have any concerns. We do apologies, but it is for your safety.
It may be wet, but also the wind speed may be an issue. If light rain and no wind you may still be able to hire your inflatable if you so wish, you will just need to take more care and supervise at all times, Towels are recommended for feet and base of castle. We will not be responsible for any injury.
We may not be able to fulfil your booking with us, due to guidance issued by HSE and governing bodies, in the interest of safety for the children using the inflatable.

This is not a decision taken lightly and is only done so to ensure no child is injured with an inflatable, that is not secure in winds higher than 24 mph.

Other professional companies should also, Not set up inflatables in high winds...
Take regular breaks and on hot days make sure you stay hydrated
If Any extra paperwork required, e.g. copies of insurance or for payment from 3rd parties there is an extra £10 administration charge
Any abuse to any staff your order will be cancelled.
Please make sure you put in the correct delivery area to match your postcode. you will be charged maximum delivery charge on set up or your booking cancelled.
Astro Turf is classed as Hardstand, there is an extra charge.
If you are not happy on set up, please tell the delivery Manager setting up your inflatable.
The safe amount of children on an inflatable at one time is as follows approximately - 15x15ft=8 - 12x16ft = 6 - 11x15ft = 6 - 15x18ft = 8 11x12ft-=5 - this is just an example as each child is different size and weight different inflatables will vary. SUPERVISION IS NECESSARY at all times -
YOU the Hirer MUST ensure units are staked down at all times. STOP any Horse play. Do not use in high wind or very bad weather,
Never let children play with power switches or turn power on and off.
SOFT PLAY - Children using our soft play must be supervised at all times by an adult. Every item is hygienic and cleaned regular, and made of the best possible materials.
Soft play will not be hired outside in Winter Months or in Rainy Wet Damp days in the Summer Months. So if you can not use it inside, we may need to cancel your booking or advise using a venue, or changing your unit.
If it is wet on your day of hire, you will be contacted by our staff and asked to change to a different unit to hire, or that you move your hire for soft play indoors or a venue. Sorry if this may cause incontinence, but due to hygiene reasons we can not hire outside in damp weather.
We will send you a confirmation email on your booking, please check you spam/junk folder.
If delivery of your item is to go though a house or building, we will not be responsible for any damage caused. Please make sure you have a clear space through the building as our delivery men do not move any items
Do not use under the influence of alcohol, drugs, Medical conditions or any injuries.
A responsible person must supervise the units at all times.
No Horse play. Rough Play should be stopped at once.
Larger more boisterous children should be separated from the smaller children.
As with any inflatable, no footwear, dangerous objects, such as pens buckles, purses etc. must be removed. Spectacles are better removed unless shatter proof.
Safety goggles are provided and should be warn at all times. No aiming above waist is requested.
GLADIATOR DUEL - Please make sure you abide by the rules above at all times. Boisterous children should be separated from the smaller children. and must be supervised at all time. We will not be responsible for any injury.
Please use the head gear protection provided at all times and remove any glasses.
Do not use if you have any medical conditions or injuries. or under the influence of alcohol. or drugs. neck or back injuries.
If requested to be delivered through building/house, please make sure access is clear, as Roxies Bouncy Castles do not accept any damage caused....
Water slide. Please test the water before you enter. Please note there may be chemicals in the pool, to help kill off the bacteria. Roxies Bouncy Castles Ltd do not accept any liability for any alleges this may cause.
DO NOT LEAVE CHILDREN UNATTENDED AT ANY TIME, supervision at all times is required.
Take care if The use of Alcohol, Drugs or Medication before or during the use of inflatables. Dizziness, Lethargy, Drowsiness, Fainting. If any of the symptoms mentions are experienced please do not use the inflatable, exit immediately and seek medical advice.
Roxies Bouncy Castles Ltd or Staff, accept no Liability for any Injuries or damages sustained including allergic reactions or any other result of slipping over or damage to clothing or property
Please note: colour of our castles does vary. Our themes may be different from the photo shown.
Roxies Bouncy Castles Ltd have the right to cancel at any time.

By accepting our inflatables you are accepted the above conditions, and that you and all persons using this Inflatable do so at their own risk, the person named on this form and hiring the equipment will be responsible for all damage injury caused. Roxies Bouncy Castles Ltd will not be responsible for any injury or damaged caused. By accepting, you the hirer/supervisor, agree that you are entering into a contract confirming that you are responsibly for any loss, damage or injury, and that you abide by the above conditions, and understand that this contract specified that no-one over the age of 14 will use the children's unit, we do have other items for adult use...

Clear, Side access is required for delivery of inflatable, if requested through building there should not be any obstructions. Roxies Bouncy Castles accept no responsibility for any damage caused during delivery and collection.

You hereby confirm that you have read and understood the above terms and conditions and agree to hire the equipment from Roxies Bouncy Castles Ltd subject to those terms and conditions .

Please contact 07889 180197

If you hire one of our items from another company or person, our insurance will not cover you or the item...Please book direct with us. Thank you

SUPERVISION IS REQUIRED AT ALL TIMES